{"id":48204411,"date":"2026-07-10T13:45:25","date_gmt":"2026-07-10T10:45:25","guid":{"rendered":"https:\/\/catherinebijoux.com\/faq\/"},"modified":"2026-07-10T13:50:47","modified_gmt":"2026-07-10T10:50:47","slug":"faq","status":"publish","type":"page","link":"https:\/\/catherinebijoux.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t<div id=\"gap-1753082783\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1753082783 {\n  padding-top: 50px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"container section-title-container\" ><h1 class=\"section-title section-title-center\"><b aria-hidden=\"true\"><\/b><span class=\"section-title-main\" style=\"color:rgb(42, 42, 42);\">FAQ<\/span><b aria-hidden=\"true\"><\/b><\/h1><\/div>\n<div class=\"row row-large\"  id=\"row-112554497\">\n\n\t<div id=\"col-931128896\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n  <div id=\"page-header-1137825219\" class=\"page-header-wrapper\">\n  <div class=\"page-title light simple-title\">\n\n    \n    <div class=\"page-title-inner container align-top flex-row medium-flex-wrap\" >\n              <div class=\"title-wrapper flex-col text-left medium-text-center\">\n          <h1 class=\"entry-title mb-0\">\n            B2B          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col flex-right text-right medium-text-center\">\n              <\/div>\n    <\/div>\n\n     \n<style>\n#page-header-1137825219 .title-bg {\n  background-position: 48% 93%;\n}\n<\/style>\n  <\/div>\n    <\/div>\n  \n<div class=\"accordion\">\n\t<div id=\"accordion-962297579\" class=\"accordion-item\">\n\t\t<a id=\"accordion-962297579-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-stores-place-an-order?\" aria-expanded=\"false\" aria-controls=\"accordion-962297579-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can stores place an order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-962297579-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-962297579-label\">\n\t\t\t\n\t<div id=\"text-1544262555\" class=\"text\">\n\t\t\n<p>By registering on our wholesale e-shop and placing an order through the B2B platform, visiting our showroom, ordering during trade fairs, or requesting a digital catalogue via email or Viber. Delivery includes gift packaging, photo material, and display support.<br \/>\n\t\t\n<style>\n#text-1544262555 {\n  font-size: 1rem;\n  line-height: 1.55;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2621740395\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2621740395-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-view-the-jewellery-in-person?\" aria-expanded=\"false\" aria-controls=\"accordion-2621740395-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I view the jewellery in person?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2621740395-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2621740395-label\">\n\t\t\t\n\t<div id=\"text-1656417849\" class=\"text\">\n\t\t\n<p><\/p>\n<p>Yes, you can visit the company showroom in Ilioupoli and view samples throughout the year.<\/p>\n<p>\n\t\t\n<style>\n#text-1656417849 {\n  font-size: 1rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2258965524\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2258965524-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-stay-informed-about-new-arrivals-and-collections?\" aria-expanded=\"false\" aria-controls=\"accordion-2258965524-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I stay informed about new arrivals and collections?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2258965524-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2258965524-label\">\n\t\t\t\n\t<div id=\"text-1540966812\" class=\"text\">\n\t\t\n<p><\/p>\n<p>Through your wholesale account, if you are a wholesale customer, as well as through our newsletter, social media channels, and direct communication with our sales department.<\/p>\n<p>\n\t\t\n<style>\n#text-1540966812 {\n  font-size: 1rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-444093292\" class=\"accordion-item\">\n\t\t<a id=\"accordion-444093292-label\" class=\"accordion-title plain\" href=\"#accordion-item-why-should-i-choose-catherine-bijoux-as-my-jewellery-supplier?\" aria-expanded=\"false\" aria-controls=\"accordion-444093292-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Why should I choose Catherine Bijoux as my jewellery supplier?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-444093292-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-444093292-label\">\n\t\t\t\n\t<div id=\"text-22529185\" class=\"text\">\n\t\t\n<p><\/p>\n<p>Catherine Bijoux has more than 35 years of experience in the industry, production facilities in Greece, a presence in over 200 stores, and export activity in numerous countries, offering consistent quality and reliable support to its partners.<\/p>\n<p>\n\t\t\n<style>\n#text-22529185 {\n  font-size: 1rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2578483449\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2578483449-label\" class=\"accordion-title plain\" href=\"#accordion-item-are-the-products-available-for-immediate-delivery?\" aria-expanded=\"false\" aria-controls=\"accordion-2578483449-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Are the products available for immediate delivery?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2578483449-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2578483449-label\">\n\t\t\t\n\t<div id=\"text-104107131\" class=\"text\">\n\t\t\n<p><\/p>\n<p>Catherine Bijoux offers a wide range of handmade jewellery that is available for immediate delivery. However, due to the handmade nature of our products, many pieces are made to order. Availability and delivery times depend on the collection and the quantity ordered. For further information, please contact our sales team.<\/p>\n<p>\n\t\t\n<style>\n#text-104107131 {\n  font-size: 1rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-931128896 > .col-inner {\n  margin: 0px 0px -30px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1704173344\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n  <div id=\"page-header-1281324229\" class=\"page-header-wrapper\">\n  <div class=\"page-title light simple-title\">\n\n    \n    <div class=\"page-title-inner container align-top flex-row medium-flex-wrap\" >\n              <div class=\"title-wrapper flex-col text-left medium-text-center\">\n          <h1 class=\"entry-title mb-0\">\n            Materials          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col flex-right text-right medium-text-center\">\n              <\/div>\n    <\/div>\n\n       <\/div>\n    <\/div>\n  \n<div class=\"accordion\">\n\t<div id=\"accordion-927584927\" class=\"accordion-item\">\n\t\t<a id=\"accordion-927584927-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-materials-are-the-jewellery-pieces-made-from?\" aria-expanded=\"false\" aria-controls=\"accordion-927584927-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What materials are the jewellery pieces made from?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-927584927-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-927584927-label\">\n\t\t\t\n\t<div id=\"text-2044111460\" class=\"text\">\n\t\t\n<p><\/p>\n<p>The jewellery is made from carefully selected hypoallergenic materials, with brass as the base metal, combined with crystals, pearls, handmade crystals, cultured pearls, and semi-precious stones.<\/p>\n<p>\n\t\t\n<style>\n#text-2044111460 {\n  font-size: 1rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3366558583\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3366558583-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-the-jewellery-hypoallergenic?\" aria-expanded=\"false\" aria-controls=\"accordion-3366558583-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Is the jewellery hypoallergenic?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3366558583-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3366558583-label\">\n\t\t\t\n\t<div id=\"text-2483637664\" class=\"text\">\n\t\t\n<p><\/p>\n<p>Our materials are selected with comfort and everyday wear in mind, using skin-friendly materials. In accordance with the latest European guidelines, we ensure that our jewellery contains no lead, cadmium, or nickel. This is one of the main reasons our partners have remained loyal to us over the years.<\/p>\n<p>\n\t\t\n<style>\n#text-2483637664 {\n  font-size: 1rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2007653085\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2007653085-label\" class=\"accordion-title plain\" href=\"#accordion-item-does-the-jewellery-tarnish-over-time?\" aria-expanded=\"false\" aria-controls=\"accordion-2007653085-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Does the jewellery tarnish over time?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2007653085-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2007653085-label\">\n\t\t\t\n\t<div id=\"text-3020986945\" class=\"text\">\n\t\t\n<p><\/p>\n<p>As with all metal jewellery, its lifespan and appearance are affected by wear and by contact with water, perfume, and chemical products. Proper care significantly helps preserve its condition. <\/p>\n<p><\/p>\n<p data-start=\"2618\" data-end=\"2691\">To keep your favourite Catherine Bijoux pieces looking as beautiful as they did on the first day:<\/p>\n<p><\/p>\n<p data-start=\"2693\" data-end=\"3008\">Avoid contact with perfume, hairspray, and cleaning products while wearing them.<br data-start=\"2768\" data-end=\"2771\" \/>Remove them before sleeping or exercising.<br data-start=\"2816\" data-end=\"2819\" \/>Store them separately to prevent scratches.<br data-start=\"2927\" data-end=\"2930\" \/>For hygiene reasons, avoid trying on earrings in physical stores.<\/p>\n<p>\n\t\t\n<style>\n#text-3020986945 {\n  font-size: 1rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1704173344 > .col-inner {\n  padding: 0px 0px 0px 0px;\n  margin: 0px 0px -30px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-586648526\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n  <div id=\"page-header-566404447\" class=\"page-header-wrapper\">\n  <div class=\"page-title light simple-title\">\n\n    \n    <div class=\"page-title-inner container align-top flex-row medium-flex-wrap\" >\n              <div class=\"title-wrapper flex-col text-left medium-text-center\">\n          <h1 class=\"entry-title mb-0\">\n            Shipping          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col flex-right text-right medium-text-center\">\n              <\/div>\n    <\/div>\n\n       <\/div>\n    <\/div>\n  \n<div class=\"accordion\">\n\t<div id=\"accordion-1520414114\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1520414114-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-you-ship-throughout-greece-and-internationally?\" aria-expanded=\"false\" aria-controls=\"accordion-1520414114-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Do you ship throughout Greece and internationally?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1520414114-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1520414114-label\">\n\t\t\t\n\t<div id=\"text-68529954\" class=\"text\">\n\t\t\n<p><\/p>\n<p>Catherine Bijoux serves its partners and devoted customers throughout Greece and abroad. Orders are shipped through selected delivery partners. For international shipments, our team provides detailed information about the available shipping methods, delivery times, and shipping costs.<\/p>\n<p>\n\t\t\n<style>\n#text-68529954 {\n  font-size: 1rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1915659144\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1915659144-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-long-does-order-delivery-take?\" aria-expanded=\"false\" aria-controls=\"accordion-1915659144-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How long does order delivery take?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1915659144-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1915659144-label\">\n\t\t\t\n\t<div id=\"text-4193991326\" class=\"text\">\n\t\t\n<p><\/p>\n<p>Your order is delivered by our partner courier companies (ACS, ELTA), and the estimated delivery time within Greece is 1\u20133 business days. Delivery times may vary for islands and remote areas.<br \/>International shipments are handled by DHL Courier and are delivered within 1\u20133 business days. The estimated delivery time may vary in certain countries.<\/p>\n<p>\n\t\t\n<style>\n#text-4193991326 {\n  font-size: 1rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1298736402\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1298736402-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-are-the-shipping-costs?\" aria-expanded=\"false\" aria-controls=\"accordion-1298736402-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What are the shipping costs?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1298736402-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1298736402-label\">\n\t\t\t\n\t<div id=\"text-2206085973\" class=\"text\">\n\t\t\n<p><\/p>\n<p>For retail orders:<\/p>\n<p><\/p>\n<p>Within Greece:<br \/>Shipping is free for orders over \u20ac45. For orders below this amount, the shipping cost is \u20ac4, or \u20ac6 for cash-on-delivery orders.<br \/>For international deliveries to EU countries:<br \/>Shipping is free for orders over \u20ac90. For orders below this amount, the shipping cost is \u20ac25.<br \/>To the United Kingdom:<br \/>Shipping is free for orders over \u20ac120. For orders below this amount, the shipping cost is \u20ac30.<br \/>To the United States:<br \/>Shipping is free for orders over \u20ac150. For orders below this amount, the shipping cost is \u20ac50.<br \/>Deliveries outside the EU are usually subject to customs clearance fees and import duties in the destination country, which are the sole responsibility of the recipient.<\/p>\n<p><\/p>\n<p>For wholesale orders, our team will contact you as soon as your order has been received and will inform you of the shipping cost, as this depends on the size of the order, the payment method, your location, and parcel insurance.<\/p>\n<p>\n\t\t\n<style>\n#text-2206085973 {\n  font-size: 1rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2315587122\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2315587122-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-track-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-2315587122-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>How can I track my order?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2315587122-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2315587122-label\">\n\t\t\t\n\t<div id=\"text-443569185\" class=\"text\">\n\t\t\n<p><\/p>\n<p>Once your order has been shipped, our team will contact you by phone or email and provide you with the tracking number so that you can monitor the progress of your parcel.<\/p>\n<p>\n\t\t\n<style>\n#text-443569185 {\n  font-size: 1rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-586648526 > .col-inner {\n  margin: 0px 0px -30px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-209751744\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n  <div id=\"page-header-1836532298\" class=\"page-header-wrapper\">\n  <div class=\"page-title light simple-title\">\n\n    \n    <div class=\"page-title-inner container align-top flex-row medium-flex-wrap\" >\n              <div class=\"title-wrapper flex-col text-left medium-text-center\">\n          <h1 class=\"entry-title mb-0\">\n            Payments          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col flex-right text-right medium-text-center\">\n              <\/div>\n    <\/div>\n\n       <\/div>\n    <\/div>\n  \n<div class=\"accordion\">\n\t<div id=\"accordion-325066490\" class=\"accordion-item\">\n\t\t<a id=\"accordion-325066490-label\" class=\"accordion-title plain\" href=\"#accordion-item-which-payment-methods-are-available?\" aria-expanded=\"false\" aria-controls=\"accordion-325066490-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Which payment methods are available?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-325066490-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-325066490-label\">\n\t\t\t\n\t<div id=\"text-1757669610\" class=\"text\">\n\t\t\n<p><\/p>\n<h4><b>PAYMENT BY CREDIT, DEBIT, OR PREPAID CARD<\/b><\/h4>\n<p><\/p>\n<p>We accept all Visa, MasterCard, Maestro, Electron, American Express, and Diners credit, debit, and prepaid cards. Your transactions are completed by redirecting you to Eurobank\u2019s secure payment environment. We have taken all necessary measures to safeguard card transactions, and all credit, debit, and prepaid cardholders are subject to validation checks.<\/p>\n<p><\/p>\n<h4><b>PAYMENT VIA PAYPAL<\/b><\/h4>\n<p><\/p>\n<p>Our online store accepts payments via PayPal.<\/p>\n<p><\/p>\n<h4><b>CASH ON DELIVERY (GREECE ONLY)<\/b><\/h4>\n<p><\/p>\n<p>Pay for your order upon delivery to your address (cash on delivery is available in Greece only). Payment is made to the courier when your order is delivered. An additional charge of \u20ac2 applies in this case (including 24% VAT).<\/p>\n<p><\/p>\n<h4><b>PAYMENT BY BANK TRANSFER<\/b><\/h4>\n<p><\/p>\n<p>You can transfer the amount of your order to one of the following company bank accounts:<\/p>\n<p><\/p>\n<p><b>EUROBANK<\/b><\/p>\n<p><\/p>\n<p>Account Number: 00260222870200593420<\/p>\n<p><\/p>\n<p>IBAN: GR6802602220000870200593420<\/p>\n<p><\/p>\n<p>BIC: ERBKGRAA<\/p>\n<p><\/p>\n<p><b>A<\/b><b>LPHA<\/b><b>BANK<\/b><\/p>\n<p><\/p>\n<p>Account Number: 108002320002166<\/p>\n<p><\/p>\n<p>IBAN: GR4901401080108002320002166<\/p>\n<p><\/p>\n<p>BIC: CRBAGRAAXXX<\/p>\n<p><\/p>\n<p>Beneficiary Name: Catherine Bijoux Single-Member P.C.<\/p>\n<p><\/p>\n<p>Your order will be shipped once payment has been confirmed. This may take up to 2 business days, depending on the bank\u2019s processing time.<\/p>\n<p><\/p>\n<p>Any bank charges are payable by the customer. Please include the name associated with your order in the payment reference to avoid delays.<\/p>\n<p><\/p>\n<h4><b>PAYMENT AT OUR PREMISES<\/b><\/h4>\n<p><\/p>\n<p>You can make your payment at our premises by cash or card (prepaid or credit card, e.g. Visa), by appointment. Please contact us at 210 323 3659.<\/p>\n<p><\/p>\n<p>\n\t\t\n<style>\n#text-1757669610 {\n  font-size: 1rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1879468903\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1879468903-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-pay-by-bank-transfer?\" aria-expanded=\"false\" aria-controls=\"accordion-1879468903-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I pay by bank transfer?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1879468903-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1879468903-label\">\n\t\t\t\n\t<div id=\"text-6866928\" class=\"text\">\n\t\t\n<p><\/p>\n<h4><b>PAYMENT BY BANK TRANSFER<\/b><\/h4>\n<p><\/p>\n<p>You can transfer the amount of your order to one of the following company bank accounts:<\/p>\n<p><\/p>\n<p><b>EUROBANK<\/b><\/p>\n<p><\/p>\n<p>Account Number: 00260222870200593420<\/p>\n<p><\/p>\n<p>IBAN: GR6802602220000870200593420<\/p>\n<p><\/p>\n<p>BIC: ERBKGRAA<\/p>\n<p><\/p>\n<p><b>A<\/b><b>LPHA<\/b><b>BANK<\/b><\/p>\n<p><\/p>\n<p>Account Number: 108002320002166<\/p>\n<p><\/p>\n<p>IBAN: GR4901401080108002320002166<\/p>\n<p><\/p>\n<p>BIC: CRBAGRAAXXX<\/p>\n<p><\/p>\n<p>Beneficiary Name: Catherine Bijoux Single-Member P.C.<\/p>\n<p><\/p>\n<p>Your order will be shipped once payment has been confirmed. This may take up to 2 business days, depending on the bank\u2019s processing time.<\/p>\n<p><\/p>\n<p>Any bank charges are payable by the customer. Please include the name associated with your order in the payment reference to avoid delays.<\/p>\n<p>\n\t\t\n<style>\n#text-6866928 {\n  font-size: 1rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-209751744 > .col-inner {\n  margin: 0px 0px -30px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1352011120\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n  <div id=\"page-header-661752492\" class=\"page-header-wrapper\">\n  <div class=\"page-title light simple-title\">\n\n    \n    <div class=\"page-title-inner container align-top flex-row medium-flex-wrap\" >\n              <div class=\"title-wrapper flex-col text-left medium-text-center\">\n          <h1 class=\"entry-title mb-0\">\n            Returns          <\/h1>\n        <\/div>\n                    <div class=\"title-content flex-col flex-right text-right medium-text-center\">\n              <\/div>\n    <\/div>\n\n       <\/div>\n    <\/div>\n  \n<div class=\"accordion\">\n\t<div id=\"accordion-4077989361\" class=\"accordion-item\">\n\t\t<a id=\"accordion-4077989361-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-return-or-exchange-a-product?\" aria-expanded=\"false\" aria-controls=\"accordion-4077989361-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Can I return or exchange a product?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-4077989361-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-4077989361-label\">\n\t\t\t\n\t<div id=\"text-1595584773\" class=\"text\">\n\t\t\n<p><\/p>\n<p>We are confident that you will be delighted with your Catherine Bijoux handmade jewellery purchase. However, if you change your mind, you may return the product in perfect condition, together with the sales receipt, within 14 days of receipt. You may request an exchange, store credit, or a refund.<\/p>\n<p><\/p>\n<p>The customer is responsible for returning the parcel and for any shipping charges incurred. For returns from countries outside the EU, customs clearance costs and duties are the sole responsibility of the sender. We recommend sending the parcel by registered post or courier. The online store cannot be held responsible for any loss. We only accept returns of products purchased from our online store.<\/p>\n<p><\/p>\n<p>To return a product, please contact us at +30 210 3233659. The return address is:<\/p>\n<p><\/p>\n<p>Catherine Bijoux, 553 Vouliagmenis Avenue, Ilioupoli, 16341, Athens, Greece<\/p>\n<p><\/p>\n<p>Once we have received and accepted your return, we will contact you to confirm its receipt.<\/p>\n<p><\/p>\n<p>At your request, the refund amount may be credited to your account for use on your next purchase.<\/p>\n<p><\/p>\n<p>The customer is responsible only for the shipping cost and any fee charged by the financial institution through which the refund is processed.<\/p>\n<p><\/p>\n<p>Refunds are issued within 10 days after the returned items have been received and inspected. Refunds are made only to the original credit card, PayPal account, or bank account used to pay for the order. Processing times vary depending on the bank and the type of credit card. If the purchase was paid for by cash on delivery, the refund will be deposited into a bank account specified by the customer.<\/p>\n<p><\/p>\n<p>If a return is not approved or accepted, the products will be sent back to the delivery address of the original order.<\/p>\n<p>\n\t\t\n<style>\n#text-1595584773 {\n  font-size: 1rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1713328221\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1713328221-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-happens-if-a-product-is-defective?\" aria-expanded=\"false\" aria-controls=\"accordion-1713328221-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>What happens if a product is defective?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1713328221-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1713328221-label\">\n\t\t\t\n\t<div id=\"text-3555500621\" class=\"text\">\n\t\t\n<p><\/p>\n<p class=\"isSelectedEnd\">Each piece of jewellery is created with care, attention to detail, and love, and every item is inspected before being shipped to you. Nevertheless, a defect may occur in rare cases.<\/p>\n<p><\/p>\n<p class=\"isSelectedEnd\">If you receive a product with a manufacturing defect, please contact us at +30 210 32 33 659 or +30 698 56 93 5 48, or by email at info@catherinebijoux.com, within <strong><span class=\"text-token-text-primary cursor-text rounded-sm\" data-placeholder-token=\"true\">3 days<\/span><\/strong> of receiving your order, including photographs of the issue and your order number.<\/p>\n<p><\/p>\n<p class=\"isSelectedEnd\">After assessing the issue, we will proceed with one of the following solutions:<\/p>\n<p><\/p>\n<ul data-spread=\"false\">\n<li>repair of the jewellery, where possible,<\/li>\n<li>replacement with the same or a similar product, subject to availability,<\/li>\n<li>a refund, where applicable.<\/li>\n<\/ul>\n<p><\/p>\n<p class=\"isSelectedEnd\">Handmade jewellery may display minor variations due to the unique nature of the handcrafted production process. These small differences are not considered defects, but rather characteristics that make each creation unique.<\/p>\n<p><\/p>\n<p>Our aim is for every piece of jewellery to reach you in perfect condition and for you to enjoy it for a long time. Our team is always available to assist you with any questions.<\/p>\n<p>\n\t\t\n<style>\n#text-3555500621 {\n  font-size: 1rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1352011120 > .col-inner {\n  margin: 0px 0px -30px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-48204411","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>FAQ - Handmade Greek fashion jewelry Catherine bijoux<\/title>\n<meta name=\"description\" content=\"\u03a7\u03b5\u03b9\u03c1\u03bf\u03c0\u03bf\u03af\u03b7\u03c4\u03b1 \u03ba\u03bf\u03c3\u03bc\u03ae\u03bc\u03b1\u03c4\u03b1 \u03c3\u03c7\u03b5\u03b4\u03b9\u03ac\u03b6\u03bf\u03bd\u03c4\u03b1\u03b9 \u03ba\u03b1\u03b9 \u03ba\u03b1\u03c4\u03b1\u03c3\u03ba\u03b5\u03c5\u03ac\u03b6\u03bf\u03bd\u03c4\u03b1\u03b9 \u03c3\u03c4\u03b7\u03bd \u0395\u03bb\u03bb\u03ac\u03b4\u03b1, \u03c5\u03c8\u03b7\u03bb\u03ae\u03c2 \u03c0\u03bf\u03b9\u03cc\u03c4\u03b7\u03c4\u03b1\u03c2, \u03c5\u03c0\u03bf-\u03b1\u03bb\u03bb\u03b5\u03c1\u03b3\u03b9\u03ba\u03ac, \u03bc\u03b5 \u03bc\u03af\u03b1 \u03c3\u03c5\u03bd\u03b1\u03c1\u03c0\u03b1\u03c3\u03c4\u03b9\u03ba\u03ae \u03c0\u03bf\u03b9\u03ba\u03b9\u03bb\u03af\u03b1 \u03b5\u03c0\u03b9\u03bb\u03bf\u03b3\u03ce\u03bd \u03b1\u03c0\u03cc \u03ba\u03bf\u03bb\u03b9\u03ad, \u03b2\u03c1\u03b1\u03c7\u03b9\u03cc\u03bb\u03b9\u03b1, \u03c3\u03ba\u03bf\u03c5\u03bb\u03b1\u03c1\u03af\u03ba\u03b9\u03b1 \u03ba\u03b1\u03b9 \u03b4\u03b1\u03c7\u03c4\u03c5\u03bb\u03af\u03b4\u03b9\u03b1 \u03bc\u03ad\u03c3\u03b1 \u03b1\u03c0\u03cc \u03c3\u03c5\u03bb\u03bb\u03bf\u03b3\u03ad\u03c2 \u03c0\u03bf\u03c5 \u03c3\u03c5\u03bd\u03b5\u03c7\u03ce\u03c2 \u03b1\u03bd\u03b1\u03bd\u03b5\u03ce\u03bd\u03bf\u03bd\u03c4\u03b1\u03b9...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/catherinebijoux.com\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ\" \/>\n<meta property=\"og:description\" content=\"\u03a7\u03b5\u03b9\u03c1\u03bf\u03c0\u03bf\u03af\u03b7\u03c4\u03b1 \u03ba\u03bf\u03c3\u03bc\u03ae\u03bc\u03b1\u03c4\u03b1 \u03c3\u03c7\u03b5\u03b4\u03b9\u03ac\u03b6\u03bf\u03bd\u03c4\u03b1\u03b9 \u03ba\u03b1\u03b9 \u03ba\u03b1\u03c4\u03b1\u03c3\u03ba\u03b5\u03c5\u03ac\u03b6\u03bf\u03bd\u03c4\u03b1\u03b9 \u03c3\u03c4\u03b7\u03bd \u0395\u03bb\u03bb\u03ac\u03b4\u03b1, \u03c5\u03c8\u03b7\u03bb\u03ae\u03c2 \u03c0\u03bf\u03b9\u03cc\u03c4\u03b7\u03c4\u03b1\u03c2, \u03c5\u03c0\u03bf-\u03b1\u03bb\u03bb\u03b5\u03c1\u03b3\u03b9\u03ba\u03ac, \u03bc\u03b5 \u03bc\u03af\u03b1 \u03c3\u03c5\u03bd\u03b1\u03c1\u03c0\u03b1\u03c3\u03c4\u03b9\u03ba\u03ae \u03c0\u03bf\u03b9\u03ba\u03b9\u03bb\u03af\u03b1 \u03b5\u03c0\u03b9\u03bb\u03bf\u03b3\u03ce\u03bd \u03b1\u03c0\u03cc \u03ba\u03bf\u03bb\u03b9\u03ad, \u03b2\u03c1\u03b1\u03c7\u03b9\u03cc\u03bb\u03b9\u03b1, \u03c3\u03ba\u03bf\u03c5\u03bb\u03b1\u03c1\u03af\u03ba\u03b9\u03b1 \u03ba\u03b1\u03b9 \u03b4\u03b1\u03c7\u03c4\u03c5\u03bb\u03af\u03b4\u03b9\u03b1 \u03bc\u03ad\u03c3\u03b1 \u03b1\u03c0\u03cc \u03c3\u03c5\u03bb\u03bb\u03bf\u03b3\u03ad\u03c2 \u03c0\u03bf\u03c5 \u03c3\u03c5\u03bd\u03b5\u03c7\u03ce\u03c2 \u03b1\u03bd\u03b1\u03bd\u03b5\u03ce\u03bd\u03bf\u03bd\u03c4\u03b1\u03b9...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/catherinebijoux.com\/en\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"Handmade Greek fashion jewelry Catherine bijoux\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/catherinebijouxcom\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-10T10:50:47+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/catherinebijoux.com\/wp-content\/uploads\/\u0391\u03a1\u03a7\u0399\u039a\u0397-summer-2024.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1902\" \/>\n\t<meta property=\"og:image:height\" content=\"938\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/catherinebijoux.com\\\/en\\\/faq\\\/\",\"url\":\"https:\\\/\\\/catherinebijoux.com\\\/en\\\/faq\\\/\",\"name\":\"FAQ - 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